Terms & Conditions

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.

If you have any questions relating to these terms and conditions, please contact our customer services department before placing an order. You can contact us using the ‘Contact Us’ link opposite.

Effective: 01 January 2013

The www.wherefriendsstitch.com  website is owned and operated by:

Pet White trading as Where Friends Stitch Online

1. Your Account

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering.

WhereFriendsStitch.com reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

2. Privacy

Please review our Privacy Policy, which also governs your visit to WhereFriendsStitch.com, to understand our practices.

3. Access to WhereFriendsStitch.com

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

4. Licence for website access

WhereFriendsStitch.com grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of WhereFriendsStitch.com. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of WhereFriendsStitch.com and its affiliates without express written consent. You may not use any meta tags or any other ‘hidden text’ utilising WhereFriendsStitch.com's or its affiliates' names or trademarks without the express written consent of WhereFriendsStitch.com. Any unauthorised use terminates the permission or license granted by WhereFriendsStitch.com.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of WhereFriendsStitch.com as long as the link does not portray WhereFriendsStitch.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any WhereFriendsStitch.com logo or other proprietary graphic or trademark as part of the link without our express written consent.

5. Your conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You must not use the website for any of the following:

·         for fraudulent purposes, or in connection with a criminal offence or other unlawful activity

·         to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of, or contains, software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any ‘spam’ to cause annoyance, inconvenience or needless anxiety

6. Copyright and database rights

All content included on the website, such as text, graphics, logos, button icons, images and software, is the property of WhereFriendsStitch.com, its affiliates or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of WhereFriendsStitch.com and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of WhereFriendsStitch.com, our affiliates or our software suppliers and is protected by United Kingdom and international copyright laws.

You may not systematically extract and/or re-utilise parts of the contents of the website without WhereFriendsStitch.com's express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (either once or many times) for re-utilisation of any substantial parts of this website, without WhereFriendsStitch.com's express written consent. You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this website without WhereFriendsStitch.com's express written consent.

7. Copyright claims

WhereFriendsStitch.com and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us.

8. Our contract

When you place an order to purchase a product from WhereFriendsStitch.com, we will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we dispatch that product to you and is confirmed by an email we send to you confirming that we have dispatched (the ‘Dispatch Confirmation E-mail’). That acceptance will be complete at the time we send the Dispatch Confirmation Email to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation Email to have been dispatched do not form part of that contract. You are seeking to enter into a contract with WhereFriendsStitch.com t/a Where Friends Stitch Online when you place an order.

9. Cancellations/Returns Policy

Subject to the right of Consumers to return goods for refund under The Supply of Goods and Services Act and Distance Selling Regulations, WhereFriendsStitch.com does not sell products on a trial basis. Customers are strongly advised to check suitability and specifications of products before ordering.

You have the right to cancel your purchase at any time either before or up to 7 days following the day you receive the goods by:

·         e-mailing us at www.wherefriendsstitch.com/contact  stating your name, a description of the goods or services concerned and the order number of the cancelled order, or

·         phoning us on 0330 350 2 250 (Monday to Friday from 9:30am to 5:00pm excluding public holidays) - please have your order reference number and delivery details to hand.

If you exercise your right to cancel your order after the goods have been despatched or return specific items from an order, you will be responsible for returning the goods to WhereFriendsStitch.com at your own risk and cost, therefore, we strongly recommend you use an insured delivery method such as Royal Mail Special Delivery. All returns are subject to the following conditions, except where the goods are faulty or incorrectly described on the website:

·         Your product must be complete and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging).

·         It must not have been used or installed. It should be returned with the original box, packing and accessories you received with it.

·         Software, memory cards, DVDs, and Pre-recorded videotapes can only be accepted if still sealed. This policy is to avoid any potential breach of the Copyright Descriptions and Patent act (CDPA) 1988. All opened software is exempt from return under the terms of the distance Selling Regulations (SI2334/2000). Software that arrives damaged or is physically faulty may be returned under our normal returns policy.

·         A proof of purchase must be supplied.

·         You must return any free gifts which came with the product.

·         We will not refund any items that have been specially ordered to your individual specification or personalised.

·         Where we have made a charge for postage, this will be deducted from your refund if the goods have been despatched to you.

You cannot cancel your purchase or return an item when:

·         the seal has been broken on any videotapes, DVDs, CDs, memory cards, or software; or

·         the goods were a special order to your specification; or

·         28 days has elapsed following receipt of the goods

Until such time as you return the goods to us you must take reasonable care of the item(s) and not use them. Any use of the delivered goods beyond that necessary to inspect the goods upon delivery will invalidate your right to cancel the contract.

In the case of faulty or incorrect items, please complete the returns forms at www.wherefriendsstitch.com/request-return providing full details for the reason for the return. Failure to do so will result in a delay in processing your refund or the product being returned to you. All authorised returns must be returned to: Where Friends Stitch, 66 Tannery Drift, Royston, Herts, SG8 5DE.

A full refund will only be provided on un-opened and undamaged items except where damage has occurred in transit. Where an item is being returned as it has been ordered in error, a 10% re-stocking fee will be applied

10. Pricing and availability

We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by email if any products you order turn out to be unavailable.

Despite our best efforts, a small number of the thousands of products in our catalogue are mis-priced. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.

11. Customs

When ordering goods from WhereFriendsStitch.com for delivery overseas the recipient may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact the local customs office for further information. Additionally, please note that when ordering from WhereFriendsStitch.com, the recipient is considered the importer of record and must comply with all laws and regulations of the country in which the goods are received. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

12. Children

WhereFriendsStitch.com does not sell products for purchase by children. If you are under 18, you may use WhereFriendsStitch.com only with the involvement of a parent or guardian.

13. Electronic communications

When you visit WhereFriendsStitch.com or send emails to us, you are communicating with us electronically. We communicate with you by email or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

14. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

15. Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

16. WEEE Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

·         Recycling reduces the environmental and health risks associated with sending electrical goods to landfill.

Where Friends Stitch Online is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

Customers must return their like-for-like WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

17. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

18. Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

Your statutory rights are not affected by these terms and conditions

19. Our details

The www.WhereFriendsStitch.com website is owned and operated by:

Pet White trading as Where Friends Stitch Online
66 Tannery Drift

Royston

Herts

SG8 5DE